Cancellation Policy

We understand that plans can change, and we strive to accommodate our community as best as possible. Below are the terms regarding cancellations for orders:

Orders Cancellation

Orders ordered using our original size guide are subject to cancellation within 24 hours of work purchasing. If cancellation occurs within 24 hours of placing the order, a full refund will be issued. After this period, cancellation may not be possible due to production processes.

Custom Orders:
Once a custom order order has been made, custom orders cannot be canceled. Custom orders are orders that have either a change in size or design modification.

Ready-to-Wear Orders:
For ready-to-wear items, cancellations must be requested within 12 hours of purchase. Refunds will be processed within 10-14 business days.

Policy on Refunds

Approved cancellations will result in a refund to the original payment method.

Processing time for refunds may take 10-14 business days depending on your bank or payment provider.

4. Non-Cancelable Scenarios

Orders or canceled beyond the stated timeframes are non-refundable.

Items already shipped or in transit cannot be canceled.

For any inquiries or support, contact us at:
Email: vexxelsgh@gmail.com
Phone:+233552611268

We appreciate your understanding and cooperation. Thank you for choosing Vexxels!

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