Cancellation Policy
We understand that plans can change, and we strive to accommodate our community as best as possible. Below are the terms regarding cancellations for orders:
Orders Cancellation
Orders ordered using our original size guide are subject to cancellation within 24 hours of work purchasing. If cancellation occurs within 24 hours of placing the order, a full refund will be issued. After this period, cancellation may not be possible due to production processes.
Custom Orders:
Once a custom order order has been made, custom orders cannot be canceled. Custom orders are orders that have either a change in size or design modification.
Ready-to-Wear Orders:
For ready-to-wear items, cancellations must be requested within 12 hours of purchase. Refunds will be processed within 10-14 business days.
Policy on Refunds
Approved cancellations will result in a refund to the original payment method.
Processing time for refunds may take 10-14 business days depending on your bank or payment provider.
4. Non-Cancelable Scenarios
Orders or canceled beyond the stated timeframes are non-refundable.
Items already shipped or in transit cannot be canceled.
For any inquiries or support, contact us at:
Email: vexxelsgh@gmail.com
Phone:+233552611268
We appreciate your understanding and cooperation. Thank you for choosing Vexxels!